Politique d’expédition

Shipping and Packaging

We ship our packages within one business day of the order.

Here at Basic Liquidators, our packages are shipped to you in standard shipping boxes (Either a plain brown box or the manufacturer's product box). 

Basic Liquidators reserves the right to add a signature requirement to any order at our discretion for security reasons. This is to prevent fraud and underage orders.

Free Domestic Shipping

We offer free domestic shipping for all of our items and low-cost international shipping.

We ship everywhere in the United States, as well as in a handful of international countries! We ship to Australia, Canada, Columbia, Costa Rica, Denmark, Egypt, France, Germany, Ireland, Italy, The Netherlands, Singapore, Thailand, and the United Kingdom.

Shipping Times and Shipping Speed

Please note that the shipping time does not include the processing time for packaging up and creating orders. Once your order is placed, our shipping team works hard to get that order packaged up well and sent out to you. If placed before 10 am, the majority of orders are shipped the same day. However, unforeseeable delays may occasionally occur. In rare cases of holidays or special sales, processing times can be between 1-2 business days. Rest assured that the increased processing time simply means our shippers need a wee bit more time to carefully tend to each and every order. Orders are not packaged up on U.S Holidays and other instances in which the postal services are closed. Shipping times do not guarantee a package arrival date.

All of our packages are shipped out via USPS, UPS, or Fedex.  We offer a variety of shipping speeds through these carriers. Tracking labels are sent out via email once the package is picked up by the shipping carrier. You will not receive a tracking number email until your package has been processed, packaged, and labeled for pick up by the postal service. You can track the status of your order using our order tracking tool here.

Items Broken in Shipping

ALL packages that are broken in shipping will be replaced with the same piece or an equivalent piece that has been agreed upon between Basic Liquidator and the customer. Broken packages must be photographed and documented before a return package will be sent out. The basic Liquidator must be informed of the break within two days of the customer receiving the package.

Please note: For all packages damaged or broken in shipping, we will remedy this issue as soon as we possibly can. Please remain calm and polite throughout the broken items replacement process, being angry about the situation will not speed up the process.

Still, have questions? Check out our FAQ page for more! All of our most frequently asked questions are answered there. 

Need to report a broken item? Contact our email or phone number at basicliquidators@hotmail.com or +1(586) 765-7578